Refund & Cancellation Policy

Last updated: 17 October 2026

In short: Skilloopz programs are digital training products. Once you have received the product, that is, your enrolment is confirmed and you have been given access to sessions, recordings, learning materials or the learning platform, the fee is not refundable. Please read the program details and ask us any questions before you pay.

1. Policy: no refund once the product is received

When you pay for a Skilloopz program, you receive a digital service that begins immediately: a reserved seat in a batch, access to live sessions, recordings, notes, assignments, mentoring and the learning platform. Because this cannot be returned once received, all fees are non-refundable and non-transferable once the product has been received, whether or not you attend the sessions, finish the program or later change your mind.

The product is treated as “received” on the earliest of the following:

you are given login details, a link or any other access to the sessions, recordings, materials or learning platform;
you attend or are marked present in any session; or
you receive your enrolment confirmation and batch details by email, WhatsApp or the learning platform.

This applies equally to part-payments and instalments already paid, to discounted or promotional fees, and to fees paid by someone on your behalf.

2. When we will refund

We will refund you in the following limited cases:

Duplicate or excess payment: you were charged more than once, or more than the correct fee, for the same enrolment. The extra amount is refunded in full.
Payment taken but enrolment not confirmed: your bank account was debited but you did not receive an enrolment confirmation or access. If we cannot confirm your seat, the full amount is refunded.
Batch cancelled by Skilloopz: if we cancel your batch, or are unable to start or deliver your program, we will offer you a seat in the next available batch or refund the fee for the part of the program that was not delivered, as you prefer.

Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019 or other applicable law, for example if a service is materially different from what was promised or there is a deficiency in the service that we are unable to put right.

3. What is not refundable

change of mind, change in career plans or personal circumstances;
missed, partly attended or unattended sessions, or not completing the program or assignments;
difficulty with the pace, level or schedule of a program that was described to you before enrolment;
not getting a job, interview, internship or a particular salary, because placement support is provided on a best-effort basis and is not guaranteed;
technical issues on your side, such as internet connection, device or software;
access withdrawn because of a breach of our Terms & Conditions.

4. How to request a refund for an eligible case

Email support@skilloopz.com (or WhatsApp +91 99943 20567) with the subject “Refund request” within 7 days of the payment date.
Give your name, registered phone number or email, the program name, the payment date and amount, and the payment reference or UTR number, with a screenshot of the debit or the duplicate payment if you have one.
We will acknowledge your request within 48 hours and tell you whether it is approved, usually within 5 working days.

5. How and when refunds are paid

Approved refunds are returned to the original payment method (card, UPI or bank account) used for the payment. We do not refund in cash or to a different account.
Once we approve a refund, it is normally processed within 5–7 working days. Your bank or the card network may take a few additional days to show it in your account.
If a payment failed but money was still deducted, it is generally reversed automatically by your bank or payment provider within the timelines set by the Reserve Bank of India. Please contact your bank if you do not receive it, and write to us with your payment reference if you need help.

6. Please contact us before a chargeback

If you have an issue with a payment, please contact us first so that we can resolve it quickly. Raising a chargeback or payment dispute for a payment that is non-refundable under this policy may lead to your access being suspended while the dispute is reviewed.

7. Cancellation

You may tell us at any time that you no longer wish to continue, but cancelling after you have received the product does not entitle you to a refund. Skilloopz does not charge any cancellation fee beyond the fee already paid. Before you pay, nothing is charged: you can cancel an enquiry or application at no cost.

8. Changes to this policy

We may update this policy from time to time. The version in force on the date of your payment applies to that payment. The latest version is always available on this page.

9. Complaints and contact

If you are unhappy with a decision, write to our Grievance Officer at support@skilloopz.com. We will acknowledge your complaint within 48 hours and aim to resolve it within one month. You may also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.